are kitty kardboard® homes easy to assemble?
yes, so easy! we carefully + thoughtfully designed our kitty kardboard® homes to be made of one single piece, so you could assemble it in just a couple of minutes (or maybe even seconds!) we found that similar products on the market are made of several pieces, require adhesives or other components, and have confusing instructions - so we wanted to make sure our assembly was very simple. we are currently working on a "how-to" video, coming soon.
is this product patented?
yup! we are currently ‘patent pending’ which is very exciting for us.
is it safe for my kitten/cat?
absolutely - kittens and cats alike. we made sure to use non-toxic materials that are safe to cats, humans and the environment.
you can read more about that in our ‘konscious’ section.
is there a bottom panel, or is the floor exposed on the inside?
yes, the design features four ‘walls’, one ‘base’, and one triangular ‘entrance’ on the front.
what size cats can fit inside a kitty kardboard® home?
our kitty kardboard® homes measure 20” x 20” when assembled, with an ‘entrance’ size of roughly 11.6” x 11.6”. the largest cat we’ve tested our product with is 15 pounds, and she fit with extra room to walk in circles until she found her comfy position. however, cats can be particular, as we know. so if you purchase a kitty kardboard® home and your cat doesn’t fit, please send it back to us for a refund. we’d also love to hear your feedback regarding your cat’s size, and how small it was for him/her, as it will help us with future development!
what is your return policy?
as of 2/11/2019 we have a 7 day return policy. you can read more about it in our ‘returns’ section on our website.
do you offer any other products, or just kitty kardboard® homes?
not yet, but we have lots of exciting things on the horizon.
what happens when i share my kitty kardboard® home on social media?
if your cat is loving their kitty kardboard® home, it would make us so happy if you shared a photo or video with #kittykardboard
and tag us @kittykardboard. we would love to feature you on our instagram!
do you ship internationally?
as of 2/11/2019 we do not, but we are working on it and will announce it as soon as we do.
can my dog use a kitty kardboard® home?
of course! by no means are we saying ‘no dogs allowed!’ we love all animals and believe there's a possibility a very small dog would enjoy a kitty kardboard® home. we just haven't tested our product with dogs, so please keep that in mind.
can i give a kitty kardboard® home as a gift?
yes! it’s the perfect gift for any cat owner.
i can’t choose between the 4 designs - help!
we purposely designed this product so that it ships to you flat, you can assemble it quickly, and if you ever need to get it out of the way (or make room for a new one) you can disassemble it just as easily, and tuck it away. basically what we’re getting at, is you don’t have to choose - buy a couple and alternate with your mood!
what if my cat chews through the material, or destroys it with their claws? can i return it or exchange it for a new one?
unfortunately, we don’t accept returns or exchanges for product that is damaged by your sweet kitty, because let’s be real - cats can be destructive little creatures. this product may suffer some wear and tear, but it’s not designed to last forever - it’s more of an accessory that you’ll want to update every so often.
my cat didn't go into their kitty kardboard® right away. what should i do?
as we know, cats are super particular and need a little bit of time to adapt to changes, so it's possible that they won't go inside their kitty kardboard® right away. i would let it sit for a few days until they warm up to it. it also helps to lay some crinkly paper in the bottom to motivate them to go in for the first time, but once they're in there, good luck getting them out!
feel free to email us with any other questions you may have!