please direct any emails regarding returns or exchanges to meow@kittykardboard.com within 7 days of receiving your order.

to be eligible for a refund or exchange on a damaged item, you must first email us with a detailed description of the damage/issue,

and a photo would be very much appreciated. 

you're only eligible for a refund or exchange if your order arrives damaged, defective, or incorrect.

we don't accept refunds or exchanges on orders that were damaged by your cat.

once a refund is issued, funds will be reimbursed to the original form of payment within 5-7 business days. 

when returning a gift, if eligible for a return, please email meow@kittykardboard.com and a customer service rep

will provide instructions on how to return your item(s).