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Returns + Exchanges



please direct any emails regarding returns or exchanges to within 7 days of receiving your order.


to be eligible for a refund or exchange on a damaged item, you must first email us with a detailed description of the damage/issue,

and a photo would be very much appreciated. 


you're only eligible for a refund or exchange if your order arrives damaged, defective, or incorrect.

we don't accept refunds or exchanges on orders that were damaged by your cat.


once a refund is issued, funds will be reimbursed to the original form of payment within 5-7 business days. 


when returning a gift, if eligible for a return, please email and a customer service rep

will provide instructions on how to return your item(s).


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